Speak, not type
How conversational AI is changing communication in tourism In view of the shortage of skilled workers and digitization, the need for intelligent search functions and chatbot solutions is increasing. If the applications are based on well-structured and open data, conversational AI could transform communication in tourism. For many people, especially younger ones, the use of voice interfaces is now taken for granted - typing is increasingly perceived as a nuisance. Accordingly, access to tourism data and services in natural language has a high future potential for tourism applications supported by artificial intelligence (AI). It is expected that intelligent [...]